Welcome to the RaceSplitter Learning & Support Center

Helping you get the most out of RaceSplitter — Beyond the Basics, Scenarios & Common Problems

Pre-sale questions

For those considering to purchase RaceSplitter, we have answers to the most commonly asked questions.

Getting started tutorial

Hit the ground running by spending five minutes with our getting started tutorial.

Download the starter kit

CSV and Excel templates for creating RaceSplitter start lists.

Beyond the basics

After you've read the Getting Started Tutorial, dive deeper into more advanced topics.

Planning your event

As you plan the timing of your first event, here's what you'll want to think about.

Start types

RaceSplitter supports four race start types — mass, interval, wave and variable.

Categories

While the RaceSplitter app supports a single user-defined field, complex categorization is supported at the RaceSplitter website.

 

Results

This article explains how to publish, export and edit your results, both in the app and online.

Multiple Devices

Easily time intermediate points on the course, with RaceSplitter's multi-device support.

Auto-split Mode

Auto-split mode is useful for timing multi-lap races, but should be disabled for most others.

Bibless timing

This article explains how to create timing entries in rapid-fire mode without entering bib numbers.

The Timing Bar

The RaceSplitter "timing bar" allows you to assign the same time to multiple racers — useful when timing groups of people arriving together.

Racer Compensation

RaceSplitter supports the application of compensation factors in adaptive and handicap sports.

Automatic start time adjustment

Under certain circumstances, RaceSplitter will automatically adjust the race start time. This is both a benefit, and a risk.

Scenarios & examples

Triathlons

This article explains how to use RaceSplitter to time a triathlon.

Complex Wave Starts

This article explains how we helped a customer setup timing for a complex wave-start event.

Variable start races

This article explains how to time races in which the start interval between participants or waves is variable.

Complex Multi-Race Event

This blog article explains how we organized the timing of a multi-day, multi-race and multi-split ultra event using RaceSplitter.

How to time groups

This blog article explains how we organized the timing of a multi-day, multi-race and multi-split ultra event using RaceSplitter.

Common problems & solutions

Can’t find RaceSplitter in the app store

This article explains how to find RaceSplitter when searching the App Store on an iPad.

 

Erroneous Splits

How to prevent and correct the appearance of erroneous splits on your race.

Unexpected time shifts

Understanding unexpected time shifts that could appear while timing.

Participants shown as DNF

What to do if the majority of your race finishers are displayed as DNF — Did Not Finish

Frequently Asked Questions

Other issues? Be sure to have a look at our frequently asked questions page.

We’re here to help!

If you’ve been unable to find what you’re looking for, don’t hesitate to contact us, and we’ll get back to you shortly.