Welcome to the RaceSplitter Learning & Support Center
Helping you get the most out of RaceSplitter — Beyond the Basics, Scenarios & Common ProblemsPre-sale questions
Getting started tutorial
Download the starter kit
Beyond the basics
After you've read the Getting Started Tutorial, dive deeper into more advanced topics.
Planning your event
As you plan the timing of your first event, here's what you'll want to think about.
Start types
RaceSplitter supports four race start types — mass, interval, wave and variable.
Categories
While the RaceSplitter app supports a single user-defined field, complex categorization is supported at the RaceSplitter website.
Results
This article explains how to publish, export and edit your results, both in the app and online.
Multiple Devices
Easily time intermediate points on the course, with RaceSplitter's multi-device support.
Auto-split Mode
Auto-split mode is useful for timing multi-lap races, but should be disabled for most others.
Bibless timing
This article explains how to create timing entries in rapid-fire mode without entering bib numbers.
The Timing Bar
The RaceSplitter "timing bar" allows you to assign the same time to multiple racers — useful when timing groups of people arriving together.
Racer Compensation
RaceSplitter supports the application of compensation factors in adaptive and handicap sports.
Automatic start time adjustment
Under certain circumstances, RaceSplitter will automatically adjust the race start time. This is both a benefit, and a risk.
Scenarios & examples
Triathlons
This article explains how to use RaceSplitter to time a triathlon.
Timing 5k and 10k races together
This article discusses the considerations involved in a common timing scenario—5k and 10k running races, ran together in a single event.
Variable start races
This article explains how to time races in which the start interval between participants or waves is variable.
Complex Multi-Race Event
This blog article explains how we organized the timing of a multi-day, multi-race and multi-split ultra event using RaceSplitter.
How to time ties & groups
This blog article explains how we organized the timing of a multi-day, multi-race and multi-split ultra event using RaceSplitter.
Complex Wave Starts
This article explains how we helped a customer setup timing for a complex wave-start event.
Relay Races & Team Events
This article discusses considerations related to timing relay races and team events.
Multi-heat regatta
This article discusses timing of a multi-heat boat regatta.
Common problems & solutions
Can’t find RaceSplitter in the app store
This article explains how to find RaceSplitter when searching the App Store on an iPad.
Erroneous Splits
How to prevent and correct the appearance of erroneous splits on your race.
Unexpected time shifts
Understanding unexpected time shifts that could appear while timing.
Participants shown as DNF
What to do if the majority of your race finishers are displayed as DNF — Did Not Finish
Frequently Asked Questions
Other issues? Be sure to have a look at our frequently asked questions page.
We’re here to help!
If you’ve been unable to find what you’re looking for, don’t hesitate to contact us, and we’ll get back to you shortly.
Support Email: [email protected]